Privacy Policy

Effective date: September 1, 2026

Generation Plastering ("we", "us", or "our") operates the website generationplastering.com (the "Site"). This Privacy Policy explains what information we collect when you visit the Site or contact us, how we use it, and the choices you have.

Generation Plastering is a plastering and stucco contractor. Pasco, WA 99301

If you have questions about this policy, contact us at info@generationplastering.com or (509) 545-8222.

1. Information We Collect

Information you provide. When you submit our contact form, request a quote, or chat with our assistant, we collect the information you enter, which may include:

  • Your name
  • Your email address
  • Your phone number
  • Your address or project location
  • The content of your message or inquiry

Information collected automatically. When you visit the Site, our hosting provider and security tools may automatically collect limited technical information, including your IP address, browser type, device type, operating system, referring page, and the pages you view. We use this information to keep the Site secure, prevent abuse, and understand how the Site is used.

We use Tidio, a live chat service, which uses cookies to operate the chat and remember your conversation.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide quotes or estimates.
  • Provide the services you request.
  • Improve the Site and our services.
  • Protect the Site against spam, fraud, and abuse.
  • Comply with legal obligations.

We do not sell your personal information. We do not use your information to make automated decisions that produce legal or similarly significant effects.

3. Legal Bases for Processing

Where applicable law requires a legal basis, we process your personal information on the following bases:

  • Consent, when you voluntarily submit information through our forms or chat.
  • Legitimate interest, in operating and securing the Site and responding to business inquiries.
  • Contractual necessity, when processing is needed to provide a service you requested.
  • Legal obligation, when we must retain or process information to comply with law.

4. Cookies and Similar Technologies

The Site uses: Cloudflare Turnstile, a security service that protects our forms from spam and abuse; Google Fonts, which loads font files from Google servers; and Tidio, a live chat service that uses cookies. None of these track you for advertising purposes.

You can control cookies through your browser settings. Disabling cookies may affect some Site features. We ask for your consent before loading the chat service and its cookies. You can change your choice at any time.

5. Third-Party Service Providers

We use the following third-party providers to operate the Site. Each receives only the information necessary to perform its function and is subject to its own privacy practices:

  • Cloudflare (hosting, security, and spam protection via Cloudflare Turnstile): Cloudflare processes technical data, including your IP address, to secure and deliver the Site.
  • Resend (email delivery): Resend processes the content of form submissions so we can receive your message by email.
  • Google Fonts (web fonts): When you load the Site, your browser may request font files from Google servers, which may receive your IP address.
  • Tidio (live chat): when you use the chat, Tidio processes your messages. See Tidio's privacy policy for details.

We do not otherwise share your personal information with third parties except as required by law or to protect our rights.

6. Data Retention

We retain contact information for as long as needed to respond to your inquiry and provide services, and to meet legal, tax, and accounting obligations. Technical logs are retained for a limited period for security purposes.

7. Your Privacy Rights

Depending on where you live, you may have rights under laws such as the California Consumer Privacy Act (CCPA) and similar state laws. These rights may include:

  • The right to know what personal information we collect and how we use it.
  • The right to access or obtain a copy of your personal information.
  • The right to request correction of inaccurate information.
  • The right to request deletion of your personal information.
  • The right to opt out of the sale or sharing of personal information (we do not sell personal information).
  • The right to not be discriminated against for exercising these rights.

To exercise any of these rights, email us at info@generationplastering.com with the subject line "Privacy Request". We will verify your identity and respond within the time required by law. We do not charge a fee to process a verified request unless the request is excessive, repetitive, or unfounded.

8. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information, including encrypted transmission (HTTPS), bot and spam protection, and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

11. International Visitors

The Site is operated from the United States and is intended primarily for visitors in the United States. If you access the Site from another country, you understand that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests about this Privacy Policy, contact us at:

Generation Plastering
Pasco, WA 99301
Email: info@generationplastering.com
Phone: (509) 545-8222